Shipping policy

SONKEI STUDIOS SHIPS EVERYWHERE IN THE WORLD, WITH ORDERS BEING DISPATCHED WITHIN 1-3 WORKING DAYS. IF AN ITEM IS LISTED AS A PRE-ORDER, PLEASE ALLOW UP TO 14 DAYS TO DISPATCH, UNLESS OTHERWISE STATED. ALL ITEMS ARE SHIPPED WITH NATIONAL/INTERNATIONAL TRACKING INFORMATION.

 

SONKEI STUDIOS SHIPS FROM THE EU; INTERNATIONAL ORDERS MAY BE TAXED UPON ENTRY THROUGH LOCAL POST SERVICES. THOUGH WE WILL DO WHAT WE CAN TO AVOID THEM, SONKEI STUDIOS HAS NO CONTROL OVER THESE CHARGES, AND UNFORTUNATELY, WE CANNOT TELL YOU WHAT ANY POSSIBLE CHARGES MIGHT BE, AS THEY VARY FROM COUNTRY TO COUNTRY. PLEASE NOTE, CUSTOMERS TAKE FULL LIABILITY FOR ANY CUSTOMS CHARGES, EVEN IF THEY REFUSE TO ACCEPT A PARCEL. PLEASE LOOK INTO YOUR RESPECTIVE COUNTRY'S SHIPPING RULES IN ORDER TO UNDERSTAND IF YOU MAY NEED TO PAY EXTRA CHARGES. SONKEI STUDIOS WILL TAKE NO RESPONSIBILITY FOR PAYING THESE POSSIBLE CHARGES.

 

IF AFTER PLACING AN ORDER YOU REALISE THE ADDRESS HAS BEEN INCORRECTLY INPUT, PLEASE CONTACT US SO THAT WE MAY CANCEL YOUR ORDER ALLOWING YOU TO PLACE IT AGAIN. SONKEI STUDIOS WILL NOT SHIP TO ANYWHERE BUT THE ADDRESS ON THE ORDER.

 

IF AN ORDER IS RETURNED TO SONKEI STUDIOS DUE TO AN INCORRECT ADDRESS, THE BUYER MUST PAY THE SHIPPING FEE AGAIN, OR RECEIVE A REFUND MINUS THE SHIPPING. SONKEI STUDIOS WILL TAKE NO RESPONSIBILITY FOR THE BUYER'S MISTAKES.